Responsible Gaming

Gambling Should Be Entertainment

At Southern Stars ATRP, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. If you gamble, please do so responsibly and only with money you can afford to lose.

Age Verification

Online gambling in Australia is only available to individuals who are 18 years of age or older. We take age verification seriously and comply with all Australian gambling regulations. By using our services, you confirm that you are of legal age to gamble in your jurisdiction.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, support is available:

• Chasing losses by gambling more to recover money lost
• Gambling with money needed for essentials (rent, bills, food)
• Hiding gambling activity or lying about the amount of time/money spent
• Feeling anxious, irritable, or restless when not gambling
• Needing to gamble with increasing amounts of money for excitement
• Neglecting family, work, or personal responsibilities
• Failed attempts to cut down or stop gambling
• Using gambling to escape stress, anxiety, or depression
• Borrowing money to fund gambling activities
• Experiencing relationship problems due to gambling

Self-Help Tools & Controls

We provide responsible gaming tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose before you stop playing
• Reality Checks: Receive periodic notifications during your gaming session to remind you of the time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic
• Time-Out: Take a break from gambling for a defined period without closing your account

For assistance setting up these tools, please contact our customer support team.

Support & Help Resources

If you or someone you know is struggling with problem gambling, free confidential support is available:

Australia

• Gambling Help Online – Free online counselling and support service
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call in Australia)

United Kingdom

• GamCare – Free gambling support service
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Helpline: 1-800-522-4700
  www.ncpgambling.org

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Phone: 0800 1 372 374 (toll-free)

If You Need Help

If you are experiencing problem gambling, please seek help immediately. There is no shame in reaching out. Trained counsellors at the organisations listed above are available 24/7 to provide confidential support, free of charge.

Your wellbeing is important to us. Remember: gambling should be fun. If it stops being fun, it's time to seek help.